Robinson’s Furniture Direct

Terms and Conditions Of Sale/Distance Selling Information

Product description
Every care is taken to ensure the accuracy of the product descriptions, but where sizing is critical please allow a discrepancy of +/- 1cm on all dimensions. The photos of our items capture the colour in the best way we possibly can but this may not be accurately represented on you monitor, depending on your settings.
All prices quoted include VAT.

Initial order process.

In the first instance an initial deposit of 20% of the order value is payable prior to commencement of the order process. This can be paid by credit cards, debit cards, bankers draft or cash. An invoice will be forwarded once the order is placed with a receipt for the deposit paid. Please read these details carefully to ensure that they are correct and promptly inform us of any errors. Any delay in doing so may result in the actual order itself being delayed.

Once an order is placed then any amendments must be received by us no later than 10 working days after the date of the order.
You will always be quoted an estimated  lead time for delivery.
This is a guide only and may be subject to change.
Once you, the customer, have received confirmation of your delivery date you must ensure suitable persons are available to receive the goods on the date in question.
Where there is restricted or difficult access it is the customers sole liability for any damage which may occur during the delivery process. In the event of furniture not being delivered due to difficult or restricted access any payment due will be sought and subsequent delivery will be chargable.

Under the Distance Selling Regulations (2000) any order made to customers specifications cannot be cancelled once it has gone into production. In order to cancel any other order you must inform us within 14 working days from the initial date of order. A cancellation received after this time will incur an administration charge which may be up to 50% of the original order value. Refunds for cancellations made after the order has been confirmed can only be accepted if the goods have not gone into production, as goods ordered from the manufacturers on the consumers behalf are classed as bespoke items. Non bespoke items can be returned within 7 days from the date of delivery. These have to be returned to Robinson’s Furniture Direct by customers own arrangements and costs in original packaging and in perfect and unused condition.

All goods will be covered by the manufacturers warranty. Details of this are available on request from your retailer